Hybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.

Job Summary:

As a member of the Business Process Improvement (BPI) team, the Process Analyst plays a key role in projects to develop automated solutions for targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovate spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers is required to identify, research, and resolve problems.

Essential Duties and Responsibilities
• Work hands-on with internal customers and stakeholders to understand business processe
• Gather process information through interviews, observations, surveys, and workshop
• Facilitate brainstorming sessions to identify opportunities for improvement
• Model business processes in Business Process Modeling Notation (BPMN)
• Capture and analyze process data to identify problems and establish baseline metric
• Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma
• Document business and technical requirements for desired process solution
• Facilitate and participate in user testing to ensure process solutions are accurate and stable
• Lead in preparing and delivering user training for process solution
• Provide ongoing support for implemented solutions, including maintenance and enhancement

Qualifications:

Knowledge, Skills, and Abilities:

Knowledge of:
• Fundamental concepts, practices and procedures of process improvement analysi
• Fundamental concepts, practices and procedures of business process management (BPM)
• Fundamental concepts, practices and procedures of robotics process automation (RPA)
• Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
• Basic principles of banking and finance and securities industry operation
• Core business competencies such as finance, management, accounting, operations, and marketing

Skill in:
• Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project), basic database query language usage (SQL)
• Modeling processes using BPMN
• Eliciting business requirement
• Translating process objectives to an implementable process model
• Developing instructional and procedural documentation/presentation
• Preparing various reports, summaries, surveys and written recommendation

Ability to:
• Analyze a business function and derive a set of requirements to satisfy a general request
• Take personal ownership of issues, following through to issue resolution.
• Actively communicate technical and business aspects of work efforts to team member
• Mentor other analysts when necessary
• Effectively organize and prioritize all tasks and responsibilitie
• Participate in team projects and activitie
• Demonstrate flexibility in accepting and adapting to change

Educational/Previous Experience Requirements:
• Bachelor's degree and six (6) years of relevant work experience.

~or~
• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:
• None Required.

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcome
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm