Sr. Operations Project Manager Job Description

Posted today

Sr. Operations Project Manager

Bank of America Corporation - Lincoln, MA

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

Responsibilities:

Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
Partners with operations management on creating project impact and providing direction and guidance to internal teams
Coordinates development of key project deliverables in partnership with various key internal and external business partners
Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
Establishes project status routines and tracks critical path deadlines and overall business measures for success
Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing

Required Qualifications:

2+ years of experience in leadership, business support, project management or process design
Strong analytical, technical, and organizational skills
Proven ability to manage competing needs and drive to quality despite changing priorities and tight deadlines
Effective planning, prioritization and time management acumen
Strong quantitative and qualitative analytical skills - including strong knowledge of data management, data platforms, data querying and data analysis utilizing SQL
Strong knowledge of MS office in Microsoft Excel, Word, PowerPoint, and Outlook, OneNote
Ability to grasp complex processes quickly and be able to identify risk and compensating controls
History of influencing without authority in order to achieve risk, financial and operational goals
Demonstrated effective communication skills, including written, oral, and presentation skills
Adaptable to change and able to work well independently as well as collaborate with a team

Desired Qualifications:

Bachelor Degree or equivalent experience
Familiar with contact center, digital and virtual banking processes and performance metrics

Skills:

Attention to Detail
Critical Thinking
Customer and Client Focus
Prioritization
Risk Management
Active Listening
Coaching
Collaboration
Performance Management
Planning
Business Case Review
Change Management
Conflict Management
Process Mapping
Project Management

Shift:
1st shift (United States of America)

Hours Per Week:
40