Enterprise Business Process Analyst, Employee Experience Job Description

Posted today

Enterprise Business Process Analyst, Employee Experience

Navy Federal Credit Union - Pensacola, FL

Job Description

Lead enterprise-level business process assessment, analysis and re-engineering initiatives to drive improved employee experience and increased operational efficiencies to support enterprise level employee experience and satisfaction strategic goals. Develop effective relationships across the organization and collaborate with sponsors, stakeholders and the business community to elicit, document, map (current and future state) and analyze business processes. Present clear assessment research and process improvement recommendations to business sponsors, stakeholders and executive management. Share best practices and industry insights with business and functional areas throughout the credit union. Assist functional areas with implementation of approved process improvement recommendations.

Responsibilities

Identify and assess business process strategies and opportunities
Proactively monitor external and internal sources to identify opportunities for employee experience and operational efficiency improvements
Establish and lead temporary process improvement teams, leveraging business area subject matter expert
Actively collaborate with staff across business units to define business processes; conduct analysis and recommend viable solutions to improve employee experiences and operational efficiencies
Serve as subject matter expert and internal consultant in a wide array of business domains by using broad knowledge/understanding of Navy Federal business processes and business models
Provide direction to team members and conduct full cycle business process mapping, analysis and re-engineering affecting cross-functional business areas
Conduct qualitative research and analysis to include interviewing business process owners/team members; monitoring live or recorded Contact Center calls; visiting branch offices; directly observing team members performing processes; and reviewing policies and desk procedures
Conduct quantitative research and analysis related to current and proposed future business processes
Evaluate current process effectiveness/efficiency through research/analysis of internal/external industry trends, markets and benchmarks
Synthesize research and findings; identify root causes of ineffective or inefficient processes; and recommend opportunities for improvement
Assess and communicate impacts, trade-offs, risks, costs and benefits of process re-engineering efforts
Serve as Product Owner for requirements gathering and user acceptance testing for approved process improvement initiatives
Employ appropriate process modeling, analytical tools, and simulations to design new/enhanced business processes and functions
Track the design, development, testing and implementation of approved process improvement and/or system enhancements
Develop and present periodic status reports for executive sponsors/stakeholders on active process improvement initiatives summarizing progress and/or deviations from planned costs, schedules, designs or deliverables
Create performance indicators to measure/report ROI and determine if employee experience or process improvement objectives have been achieved
Monitor implemented process improvement initiatives to determine whether new processes and standards are communicated, measured and updated to maintain continuing effectiveness and efficiency
Develop and promote the business process analysis disciplines, approaches and methodologies
Advocate for use of Navy Federal and industry best practices by keeping current with industry trends, new technologies, tools and innovative research while driving opportunities for change management across the

Qualifications

Extensive experience in business process management including business process management tools/software suites, business process mapping and assessment, re-engineering, modeling/architecture
Experience creating process flows using notation standards such as Business Process Model Notation (BPMN) or equivalent notations
LEAN or Six SIGMA or similar business process improvement methodology
Superior thought leadership in providing vision & strategic thinking to technical decisions/issues
Demonstrated experience developing business cases and cost analysis
Understanding of development life cycles (Scrum and other Agile, iterative approaches)
Experience performing analysis of business trends and producing executive summaries or reports for management review
Strong ability to effectively work with different levels of staff and management
Broad and enterprise-wide view of the business and its relationships to Information Technology
Highly proficient using Microsoft Office suite of productivity tools
Enterprise Architecture (use of a major framework and/or toolset)
Superior skill building effective relationships through rapport, trust, diplomacy and tact
Excellent verbal and written communication skills
Strong situational analysis and decision-making skills
Superior skill influencing and building consensus with business partners
Effective organization, strategic planning and research skills
Demonstrated skill in results-oriented leadership in a challenging environment
Bachelor's Degree in a related field or the equivalent combination of education, training and experience

Desired Qualifications

Advanced degree in business administration, operations research, statistics or related fields
Experience working in a business operations group, preferably with direct interaction with or on behalf of business customers
Familiarity with the Business Analysis Book of Knowledge (BABOK)
Familiarity with PMI Project Management Framework (PMF)
Previous experience in the credit union/banking industry
Visualize and create high-level solutions to business problems/opportunities that integrate with enterprise technology capabilities
Experience assessing, authoring and evolving business process architectures, including documenting the architecture according to best practices in
LSS Black Belt certified

Hours: Monday - Friday, 8:00AM - 4:30PM (Flexible)

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

Best Companies for Latinos to Work for 2024
Computerworld® Best Places to Work in IT
Forbes® 2024 America's Best Large Employers
Forbes® 2023 The Best Employers for New Grads
Fortune Best Workplaces for Millennials™ 2023
Fortune Best Workplaces for Women ™ 2023
Fortune 100 Best Companies to Work For® 2023
Military Times 2023 Best for Vets Employers
Newsweek Most Loved Workplaces
Ripplematch Campus Forward Award - Excellence in Early Career Hiring
Yello and WayUp Top 100 Internship Programs

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.