Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

ServiceNow is looking for an outstanding product management leader to drive product planning and execution of new products in the Manufacturing industry. This leader will closely partner with engineering, platform, horizontal products teams and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution.

The candidate must be someone who has a passion for the Manufacturing domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance

• Partnering with cross functional teams to formulate product plans and execute on product roadmap.
• Partner with the design and engineering to build products that solve Manufacturing industry challenges
• Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
• Partner and influence horizontal products and platform roadmaps, in order to leverage innovations that's delivered across the entire ServiceNow product portfolio.
• Work with ISV and SI partners to complement product roadmap and bring holistic solutions to the market.
• Understand the competitive landscape and where ServiceNow fits into the ecosystem.
• Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap.
• Be instrumental in driving user experiences that delight end users while delivering value to customers.
• Lead prototyping and early ideation of new product features, capabilities.
• Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization ("voice of the customer").

Qualifications

To be successful in this role you have:

• 10+ years of enterprise application product management experience - at least 5 years in SaaS.
• Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations.
• Relentless focus on product-market fit.
• Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product.
• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer
• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Thought leadership in Manufacturing industry trends, competitive landscape and whitespace opportunities.
• Ability to work hands on, starting small, and scaling up over a period of time.
• Ability to handle multiple competing priorities in a fast-paced environment.
• You're a practitioner of Agile methodologies and making them work in different organizations and environments.
• Knowledge of the ServiceNow platform and current applications portfolio is a huge plus.

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [redacted] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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