Senior Director - Facilities Services Job Description

Posted today

Senior Director - Facilities Services

Alexandria Real Estate Equities, Inc - Cambridge, MA

The Senior Director - Facilities Services will manage and oversee all areas of tenant building maintenance and be involved in technology and construction support for existing and new assets.

Essential Duties and Responsibilities:

Develop and Maintain Standard Operating Procedures: Create, update, and manage standard operating procedures for new and existing assets to ensure compliance and a systematic approach to asset management.
Priority Management: Effectively manage competing priorities, allocating and optimizing time to ensure targets and timelines are met.
Vendor Coordination: Manage and coordinate vendors in response to service requests by tenants for minor repairs and general facility renovation.
Team Collaboration: Work closely with janitorial staff, vendors, and contractors to ensure proper follow-through for work orders, repairs, and maintenance of buildings.
Maintenance Recordkeeping: Ensure that vendors maintain accurate maintenance repair logs and records, utilizing company systems and familiarity with computerized maintenance management systems (CMMS), including MRI Angus.
Capital Improvement Recommendations: Recommend capital improvements and operational changes for existing facilities to further the Company's corporate sustainability goals and ensure assets are best-in-market, Class A life science buildings.
Tenant Communication: Arrange proper communication with tenants to ensure maintenance and repairs are handled properly and efficiently.
Technical Support: Provide or assist in technical support for facilities maintenance, working with vendors to identify and correct various mechanical, electrical, and plumbing (MEP) issues.
Mechanical and Security System Monitoring: Monitor and troubleshoot building mechanical systems and security systems, including some emergency response duties.
Capital Construction Project Planning: Provide or assist in the planning and implementation of capital construction projects, particularly as they relate to building support and maintenance.
Tenant and Contractor Coordination: Coordinate with tenants, tenant contractors, and landlord's contractors to complete various projects.
Integrated Facilities Management: Integrate hard- and soft-service skills into facility management practices, ensuring a holistic approach to building operations and tenant satisfaction.
MEP Systems Oversight: Oversee the operation, maintenance, and optimization of MEP systems, ensuring their reliability, efficiency, and compliance with regulatory standards.

Qualifications and Experience:

Bachelor's degree in Engineering, Construction, or related technical field.
Knowledge of building systems, including MEP, systems commissioning, and systems design.
At least 10-20 years of relevant experience in facilities management or a related field.
Working knowledge in property management, building design, and/or real estate, with an interest in lab space highly desirable.
Excellent verbal and written communication skills.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Familiarity with computer-aided design and drafting (CADD), building management systems (BMS), and maintenance work request systems a plus.
Client service-oriented attitude a must.
High attention to detail and organizational skills.
Ability to work on multiple projects simultaneously.
Proficient problem-solving and analytical skills and ability to follow directions.
Knowledge of thermal metering and other utility submetering.
Demonstrated experience in integrating both hard- and soft-service skills into facility management practices.
Strong understanding of MEP systems, including their operation, maintenance, and troubleshooting.
Technical skills in MEP system design, installation, and commissioning.
Familiarity with industry standards and regulations related to MEP systems, such as ASHRAE, NFPA, and local building codes.
Ability to collaborate with engineers, contractors, and vendors to ensure MEP systems meet performance requirements and compliance standards.