Senior Business Accountability Specialist - Issue Management Job Description

Posted today

Senior Business Accountability Specialist - Issue Management

Wells Fargo - West Des Moines, IA

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist in Consumer Lending as part of Wells Fargo Home Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns.
Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring.
Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business's functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives.
Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies.
Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials.
May serve as a mentor for lower-level staff.

Required Qualifications:

4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

Superior project management skills including the ability to handle multiple projects/initiatives/issues concurrently.
Experience communicating with all organization levels including senior leadership.
Experience managing a project/issue/initiatives team throughout the entire project/initiative/issue life cycle from problem definition, requirement definition, design, and testing and implementation.
Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives.
Experienced facilitator that leverages MS Teams for virtual meetings
Excellent verbal, written, and interpersonal communication skills.
Working knowledge of issue management policy
Ability to evaluate risks and the impact of decisions on an overall organization.
Wells Fargo Sales systems experience (Ex. CORE, Horizon, CRM, Sales Central Portal, One Right Answer)

Job Expectations:

This position is not eligible for Visa sponsorship.
This position requires compliance with all mortgages regulatory requirements and Wells Fargo's compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
This position offers a hybrid work schedule.
Preferred location(s) listed below. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position.

Posting Locations:

Charlotte, NC -1525 W WT Harris
Des Moines, IA-800 S Jordan Creek Pkwy
Tempe, AZ-1150 W. Washington St
Chandler, AZ -2850 S Price Rd
Phoenix. AZ -11601 N. Black Canyon Hwy
Minneapolis, MN- 600 Wells Fargo
Irving, TX- 250 E John Carpenter Fwy
San Antonio, TX- 4101 Wiseman Blvd

Pay range:

$76,500- $179,200

Actual salary is determined by location, experience, and qualifications of the job.

Posting End Date:

19 Apr 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.