Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition has been the foundation of the Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
Req ID:15976

Manager of MNS Operations

Manager of Fujitsu Managed Network Services Operations is responsible for leading frontline Network Operations Center (NOC) support engineering team.

This leader will oversee 24X7 operations team that monitors and manages networks for our growing and evolving managed network services customer base (broadband network operators) and is responsible for ensuring resolution of network issues in a timely manner and providing excellent customer service.

Job Responsibilities:

• Manages delivery of all Managed Network Services Operations and SLA contractual requirements to all related clients
• Develops proactive governance and standard methodologies and processes for incident management, onsite management
• Works with key vendor partners for collaborative operational solution and accountability.
• Solution focused leader that acts as point of contact to resolve delivery issues and partner with other teams (infrastructure or escalation or services delivery) to quickly address unique roadblocks to ensure customer satisfaction
• Strong emphasis on automation and data-focused analytics in operations as required by business needs.
• Its crucial for this leader to be methodical and well planned in recruiting, onboarding talent and continuous training of team on various technologies, tools and customer networks that span across routing/switching/optical/PON/basic of fiber/power/network issues.
• Directs and manages the operational activities and resources and process of providing network support for multi-vendor multi-layer networks, including troubleshooting, maintenance, customer responsiveness
• Ensures the companies resources are used effectively to maintain best in class levels of customer satisfaction.
• Serves as Fujitsu NOC management escalation point for anything critical to work with services delivery manager and the team to make expedited decisions to resolve customer problems.
• Responsible to motivate individuals to perform at high levels with positive results and high engagement. Responsible for staff supervision, performance management and work load allocation, mentoring and coaching staff
• Responsible for unquestionable ownership for delivering service as part of Services org leadership team

Qualification and Skills:

• Bachelor's degree in Engineering;
• 10+ years in operations and/or delivery or services roles, with at least 5+ years in a management role
• Exceptional resource management and development skills

• Excellent communication skills at all levels of an organization and with customers

• Strong experience in continuous improvement initiatives throughout focused on operational efficiency, service quality, and governance/compliance

• Ability to view issues from a strategic perspective yet prioritize delivery to meet tactical goals
• Team player who works well in situations requiring a high level of collaborative and empathy
• Understands technical telecom, networking, software and IT components as well as working knowledge of maintenance, network operations centers, repair, network planning processes
• Candidate should be professional, responsive, open-minded, solution-focused and committed to team's diverse aspirations as part of Operations & Maintenance Solution Management Leadership team

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $118,866 to $169,809 USD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, 401K, and other benefits.

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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