Senior Solution Consultant Job Description

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Senior Solution Consultant

Salesforce - ,

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Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Role Description

The Senior Solution Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.

Senior Solution Consultants are strong presenters that are able to obtain customer acceptance by demonstrating solutions and an understanding of the client's vision. They can identify key risks or issues and are confident in handling difficult conversations with their team and customer to address them. They interact with customer product owners, business process owners and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. They supply thought leadership and standard processes, both internally in their Community and externally in the marketplace.

Your Impact

Salesforce Professional Services is looking for a Senior Solution Consultant. You will be serving as a strategic advisor and Salesforce product and platform guide to the company's largest, most complex enterprise customers. Here are some salient responsibilities the role entails -

Serve as a trusted advisor to the client
Participate as a part of a team working on internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
Work collaboratively and having very strong communications skills, especially in guiding complex concepts, and creative, prescriptive thinking
Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners

Accommodations

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Posting Statement

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