VP, Customer Success Job Description

Posted today

VP, Customer Success

Equifax - Atlanta, GA

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The CSM Leader role is a client-facing, sales leadership role responsible for leading the Customer Success team focused on Revenue generation, Customer relationship, business retention and EFX engagement within the account; primary responsibility for Customer engagements, must orchestrate other EFX resources efficiently to drive both incremental and retention revenue growth of a full Equifax solutions portfolio.

What you'll do

Manage a team of Customer Success Managers, responsible for optimizing the Customer Experience lifecycle within an assigned set of strategic accounts, ensuring high product adoption, usage, satisfaction and overall account health, including retention and renewals
Build strong customer relationships where you and your team are sought by our customers as a first point of contact to shepherd issues, questions or concerns through our business and to resolution
Foster and maintain Customer/Partner trust
Grow Customer Revenue across the full Equifax solution portfolio
Orchestrate Equifax resources to deliver Customer value and satisfaction across the full Customer lifecycle
Strengthen the business relationship by expanding the ways in which Customer relies on Equifax as a trusted advisor
Identify, develop, manage, and close Customer opportunities spanning all Equifax solutions
Engage with Clients on a consultative basis to learn their business, anticipate needs, and position optimal solutions
Define and execute sales strategies that drive profitable growth while delivering meaningful Customer value
Develop strong working relationship with Client economic buyers, decision makers, and influencers
Leverage Account, Solution, and Delivery Pre-Sales/Sales resources effectively and at appropriate times to move opportunities forward and to maintain Customer satisfaction
Lead Account Strategy and Planning motions with cross-functional team to align Customer business imperatives with Equifax solutions
Prepare & conduct periodic Customer business reviews
Manage contracting and contract compliance
Drive strong pipeline development and sales execution
Coach the sales team on pipeline opportunities and driving incremental opportunities

What experience you need

Knowledge of customer success processes, including best practices in cross-sell and up-sell motions
Deep understanding of market segments and market data trends
Strategic account planning discipline
Knowledge of Gainsight preferred

What could set you apart

Minimum 7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role, with at least three in a managerial role
Bachelor's degree in related discipline or equivalent experience
Experience promoting value through the customer experience and leading a team
Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
Bias for action
Experience working with cross-functional teams
Exceptional ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills
Self-driven and proactive

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:
USA-Georgia-Remote

Function:
Function - Sales and Account Management

Schedule:
Full time