Experience Design Researcher Job Description

Posted today

Experience Design Researcher

Intuit Inc - San Diego, CA

At Intuit, our mission is to power prosperity around the world. We build intuitive web, mobile, and cloud solutions that generate more money, more time, and more confidence for 46+ million people. Leveraging big data insights, machine learning, and powerful automation, we help consumers, small business owners, and the self-employed achieve their dreams of prosperity. The design research team in Intuit's Consumer Group leverages qualitative and quantitative research methods to help teams gain a deep understanding of consumer attitudes, needs, and motivations to guide the development of innovative tax and financial experiences in TurboTax and TurboTaxLive. Our team of passionate design researchers is part of our larger internal design studio that includes visual designers, product designers, design technologists, design ops, and content designers. We pride ourselves on our collaborative and customer-obsessed culture where designers and researchers feel supported and inspired.

We are looking for a curious and collaborative senior design researcher to join our team who is passionate about solving tough business and customer problems and advocating for the delivery of awesome end-to-end experiences. This role requires a dynamic individual who is comfortable working in a fast paced, highly collaborative environment, with a strong ability to go deep into the details but also, step back and connect the dots for a more strategic point of view.

Responsibilities

Guide product, design, and marketing stakeholders in reframing their questions and assumptions into clear research goals, testable hypotheses, and learning plans. Effectively articulate methodology recommendations and industry best practices to educate teams on quality research
Plan and conduct a wide range of research projects end-to-end to uncover deep, high-quality insights that contribute to our foundational understanding of our customers (current and future) and leads to clear opportunities
Coach teams in thinking strategically about how research insights can drive product and service roadmaps and upstream and downstream business goals
Synthesize data into clear insights that align the team on the most important problems or opportunities to tackle. Turn insights into action through collaboration, immersion, recommendations, provocations, and/or facilitation of ideation sessions
Partner with other data teams and bring in other data sources to develop a holistic data-backed perspective
Bring a positive, solution-centric and growth mindset. Work independently across stakeholders and workstreams, gaining alignment on priorities, timelines, and tradeoffs as necessary
Contribute to the evolution and upleveling of the research team's craft and culture. Mentor and coach non-researchers