About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Reporting to the Personal Lines Segment Leader, the Personal Lines Service Team Leader plays a critical role in ensuring the success of the customer service operations for personal lines within New England. They are responsible for leading a team of account managers and support staff, ensuring exceptional customer service, and continuously improving processes to enhance the overall customer experience.

Responsibilities:

Lead the Personal Lines Service Team. This involves providing guidance, support, and feedback to the account managers, conducting regular performance evaluations, and addressing any performance issues.

Oversee the day-to-day functions of the personal lines support staff. Support staff can be team members in claims, marketing, assistant account managers, or general admin support roles.

Responsible for ensuring that clients receive exceptional customer service. This includes monitoring client interactions, addressing escalated issues, and implementing strategies to improve customer satisfaction.

Collaborate closely with the Personal Lines Segment Leader to achieve department goals.

Responsible for training new PL Account Managers and support staff and providing ongoing training and development opportunities for the team. This may include conducting training sessions, creating training materials, and staying up to date with industry trends and best practices.

Collaborate with Leadership team members to execute operational initiatives that support organic growth, cross-sales, and retention goals.

Responsible for tracking and reporting key performance metrics, such as customer satisfaction scores and call volume handling. This data can help identify trends, improvement areas, and training and development opportunities.

Work with the Personal Lines Segment Leader to develop, implement, and update standard operating practices, creating efficiencies using technology and processes.

Responsible for implementing Leadership's key strategic initiatives to achieve placement and revenue goals.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

Strong organizational and time management skills, along with a demonstrated attention to detail.

Superior skills in leadership, employee development, and employee engagement.

Professional verbal and written communication skills.

Strong ability to analyze, interpret, and communicate financial data and reporting.

Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.

Ability to make appropriate and timely critical business decisions.

Effective change management, time management, and follow-up skills

Proven record of accomplishment in leading a team in a fast-paced work environment

Proficient computer skills with agency management software systems

Travel up to 25%

Education/Experience:

Bachelor's degree preferred.

Minimum 5 years experience managing people required.

Minimum 10 years of technical personal lines insurance experience.

P&C license required.

Physical Demands:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Moderate stress due to regular deadlines and daily challenges.

High finger dexterity while typing documents and forms.

Occasionally lift up to 20 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hybrid environment, where work may be done in a temperature-controlled, non-smoking office.

The noise level in the work environment is usually moderate.

Benefits & Perks:

Competitive Compensation

Industry-Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Educational Resources

Generous time away

May work from any Massachusetts office location.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.