AVP Digital Strategy and Operations Job Description

Posted today

AVP Digital Strategy and Operations

GM Financial - Fort Worth, TX

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as the auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, LATAM, Europe, China - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers and business.

Responsibilities

About the role:

The AVP of Digital Strategy and Operations is responsible for efficiently scaling digital technology and marketing capabilities and will play a pivotal role in the development and execution of our digital technology organization. This leader will be responsible for aligning and integrating resources across the organization, leading high performing teams and managing the digital organization's strategy and operational needs. They will also work closely with other department leaders, stakeholders to support critical initiatives, drive organizational OKR's and establish performance measures.

This role involves promoting knowledge-sharing and driving practice consistency within digital initiatives. The AVP must possess strong communication skills, be adept at building relationships and have a proven track record of leadership within digital products and or initiatives. Position requires substantial collaboration with Executive leaders, other departments, and business partners in order to provide support. In addition, they will have contact and interaction with all levels of management and departments across the organization, as well as external customers, vendors and/or contractors.

Qualifications

What makes you a dream candidate?

Ability to lead project/program lifecycle from strategic planning to tactical activities
Exceptional ability to build mutually effective partnerships with business stakeholders, IT, brand,
executives, vendors and other key business units to deliver coordinated and consistent experiences across products, lines of business, channels and campaigns
Analyze complex issues, apply financial analysis, and use sound judgment to make strategic decisions that balance long and short term business goals and objectives
Translate broad strategies into specific action plans, utilizing existing resources and information to achieve strategic objectives and improve business results
Foster and champion an environment that promotes trust, continuous improvement, innovation, quality outcomes and self-development
Develops direction and aligns department priorities to that of the organization and realign strategic direction when appropriate
Coach, mentor and train team members to establish a consistent level of quality, accuracy, accountability and compliance of department standards
Manage department performance using key information, processes and systems to ensure accountability for achieving business results
Responsible for development of ad hoc analysis and presentations for Executive leadership
Conduct discovery, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee implementation
Assist leadership with preparation and maintenance of detailed and comprehensive documentation of processes and procedures
Perform other duties as assigned, conform with all company policies and procedures
Assist leadership with all aspects of the annual budget, forecasting, reporting and maintenance
Support Digital leadership, FP&A, Tax and Procurement with finance related inquiries/requests, including, but not limited to requisitions, purchase orders, SOWs, funding documents and forecasts
Builds partnerships, supports and gathers feedback with cross-functional teams including procurement and cybersecurity to ensure all vendor engagements remain compliant with GM Financial policies and procedures
Provide executive leadership level reporting on the score carding of Vendors and status of Digital Vendor Management activities on a regular basis by monitoring vendor metrics and staff activities
Develop, lead and implement effective vendor governance programs through working with key stakeholders
Responsible for the department budget, capacity planning, and audit & regulatory compliance related to vendor management in the Digital and Marketing organization. This role will also be the primary liaison between Digital and Financial Planning & Analysis, Corporate Vendor Management, Tax and Procurement on all Digital financial affairs
Facilitate and maintain relationships between our organization and vendors/partners, creating standards for the vendors and ensuring vendors are delivering maximum value through their services while managing risk for GM Financial
Perform other duties as assigned
Conform with all company policies and procedures
Advanced knowledge of business processes for supported business groups
Knowledge of digital technology methodologies, policies, standards and best practices
Knowledge of best practices in technology governance and regulatory landscape
Knowledge of GM Financial's core business functions, policies and procedures
Significant experience in a large and complex business environment
Advanced working knowledge of information systems and operations systems
Advanced knowledge of reporting tools and systems such as Cognos, Oracle Finance, EPM, ServiceNow
Ability to effectively communicate to all levels of management
Communicates quickly, clearly, concisely, appropriately and intelligently
Ability to understand opportunities from a business, analytical and technical lens
High level of personal integrity and confidentiality
Foster open communication, speaks with impact, listens to others and writes effectively
Ability to approach problems with an open-mind, use existing information and resources and create new and innovative ideas and methods
Analytical business skills to determine value in new opportunities and present solutions to complex problems
Ability to think strategically and make collaborative decisions
Creative, innovative, problem-solving and maximizing potential to solve problems and gain efficiencies
Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
Strong planning, time management and delegation skills

Experience:

Bachelor's Degree in in Business, Finance, Accounting, IT or related field or equivalent work experience
Greater than 10 years combined experience in digital marketing, technology, finance, accounting, and/or vendor management required
3-5 years management experience required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office