About this role:

Wells Fargo is seeking a Business Execution Senior Manager to drive Change Management within CMS Customer Service. This role will drive change for an operations contact center with a complex delivery model. This leader will strengthen our focus on change management and implement various business technology changes that lead to an improved customer and banker experience and efficiencies. Effective risk management in the established change controls is a key requirement for our business success.

In this role, you will:

• Manage and develop a team of Business Execution Consultants while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility
• Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives
• Identify potential risks when implementing change along with developing mitigation strategies and plans
• Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
• Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business
• Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions
• Provide direction and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational
• Ensure proper controls in the CMS Customer Service Change Management process and their validations
• Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans

Required Qualifications:

• 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years Management experience

Desired Qualifications:

• 8+ years business execution & Strategic planning experience
• 6+ years direct management experience
• Experience in problem analysis, solution implementation, and change management, with strong analytical skills and high attention to detail and accuracy
• Experience in project management methodologies, processes, and tools
• Ability to identify risk factors and ensure enactment of appropriate controls
• Knowledge and understanding of operational risk management for contact centers
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Ability to influence across all organizational levels and cross functional lines of business, particularly senior management
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are critical
• Knowledge and understanding of consumer card systems
• Strong organizational, multi-tasking, and prioritizing skills
• Proven leadership ability to drive successful execution of business initiatives

Job Expectations:

• Ability to travel up to 10% of the time
• Ability to be in office at least 3 days a week

Locations:

West Des Moines, IA, Chandler, AZ, Phoenix AZ, Charlotte, NC, San Antonio, TX

Posting End Date:

28 Apr 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.