Deal Desk Analyst Job Description

Posted today

Deal Desk Analyst

NICE Ltd. - Sandy, UT

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

Deal Desk Analyst

Location: Salt Lake City, UT (office based, hybrid work schedule)

The primary focus of a Deal Desk Analyst will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize NICE's revenue, and increase the effectiveness and productivity of NICE's sales force. This role will act in a fiduciary capacity in managing first line approvals for the deal approval process. This will be accomplished by discussing deals with the sales teams to identify Customers' critical business issues and assist in structuring transactions that meet both NICE's requirements and the Customers' needs.

Financial Responsibility

Maintain awareness of all new sales deals and addendums being contracted.
Analyze and maintain current customer renewal dates.
Understand product pricing and billing models and the related revenue generated from each.
Perform analysis on current customer software products, services and telecom usage.
Perform analysis on customer and product profitability.
Understand any direct product costs.

As a Deal Desk Analyst, a Typical Day Might Include the Following:

Manage the day to day deal approval process and aid in driving deals through the necessary approvals
Responsible for adherence to and compliance with policy and procedures
Interact with internal stakeholders, including but not limited to: Legal, Sales Operations, Finance, Order Management, Credit and Billing
Ensure that transactions adhere to NICE's internal revenue recognition policies and operational guidelines
Evaluate current processes and offer recommendations for areas of improvement
Complete ad-hoc projects and analysis as required

To Land This Gig You'll Need:

Bachelor's Degree in Finance, Business Management, or related field or equivalent work experience required.
5+ years related experience
Knowledge of Excel (including pivot table), Access and SQL
Demonstrated knowledge of financial analysis and financial modeling
Ability to work under pressure of multiple projects and deadlines
Ability to effectively prioritize workload and manage changes in direction of the company
Ability to develop, interpret and apply required policies and procedures
Ability to work in a team environment

Bonus Experience:

Intermediate skill level in Microsoft Word, Outlook, PowerPoint, and Visio

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.