Business Continuity Manager-Global Treasury and Merchant Operations Job Description

Posted today

Business Continuity Manager-Global Treasury and Merchant Operations

Bank of America Corporation - Chicago, IL

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary

This role will lead business continuity for the Global Treasury Merchant Operations (GTMO) organization. This includes ownership for live events, process disruptions and enacting business continuity plans. The candidate will work closely with Global Operation Response Management team and GTMO Front Line Units.

This position will represent GTMO at all GO Forums for business continuity and live events. They will determine response activities needed, dependent on the scope of the event, and engage the appropriate team both domestically and internationally in order to take appropriate response measures.

The role will be responsible for procedures, playbooks and ensuring the process is working as designed, documentation, reporting and representing GTMO in all routines as it relates to business continuity for the GTMO organization. In addition, the role will be responsible for the identification, communication, escalation and resolutions of events, including technology disruptions that are impacting our clients and employees.

The ideal candidate will demonstrate broad and deep business and/or technical acumen as it relates to the treasury and merchant environment. In addition, this role requires investigating, analyzing and problem solving; great partnership and communication skills; and the ability to consolidate ideas into meaningful recommendations, conclusions, and management reporting. Provide business continuity subject matter consulting support as needed.

Responsibilities:

Point of Contact for all Business Continuity, live events and private events for GTMO.
Participant in event related triage calls to help implement solutsions for business recovery at the time of an incident and/or event. On call including weekend coverage.
Coordinate and identifying the right audience to be engaged.
Timely dissemination of process disruptions and communications for business impact events.
Ownership of business continutity and process disruption procedures and playbooks.
Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events.
May support testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements.
Identifies, validates, and escalates gaps in business continuity readiness to senior management.
Create and publish monthly reporting.

Required Skills

Experience in business continuity and live event management
Experience and knowledge of business continuity processes, risks, planning, testing, and recovery
Strong time management/organizational skills working through conflicting priorities to meet deadlines
Exceptional communication skills, including oral presentations and written communications
Ability to handle confidential and proprietary information with discretion and balance risk and reward with a strong focus on compliance
Ability to work in cross-functional and global teams
Aptitude to discuss technical details
Strong attention to detail and accuracy
Highly motivated self-starter, proactive, with intellectual curiosity and intense focus on results.
Conveys a sense of urgency to achieve business goals and exceed expectations
Ability to work independently in a fast paced, result driven environment with changing priorities while building relationships.
Proficient in Microsoft Office suite of products, with emphasis on strong Excel (familiar with lookup's, pivots, basic formulas) and PowerPoint skills

Shift:
1st shift (United States of America)

Hours Per Week:
40